Client Engagement, Insights Manager
New
Remote job based in the USA.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years of experience in consulting, customer insights, or account management and sales in a data business
- Required Skills
- LeadershipProject ManagementOrganizational skillsAccount Management
Requirements
- Bachelor’s degree
- 4+ years of experience in consulting, customer insights, or account management and sales in a data business
- Experience as a client service professional engaging C –suite members and senior executives of Fortune 1000 companies
- Successful track record of managing and growing senior client relationships
- Outstanding client service skills: responsive, proactive, empathetic and detail-oriented
- Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results
- Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive
- Strong communications skills: creates open and ongoing dialog with both clients and internal team members; extensive presentation experience a must
- Strong leadership skills: you understand clients’ businesses and how emotional connection can help drive results; capable of rallying and collaborating with client and internal teams
- Outstanding project leadership, coordination and organizational skills; able to manage competing priorities and keep external and internal teams aligned and on track
Responsibilities
- Lead multiple strategic client relationships for NPS Prism and own all day to day aspects of client management
- Own the client relationship for NPS Prism
- Work with the Prism team leadership to set the strategy for the account
- Create and engage clients on CX thought leadership driven by Prism
- Advise client day to day leads in socializing insights from NPS Prism and from customer experience results within the client’s own organizations
- Engage with clients and solicit feedback on Prism product to better support their CX needs
- Manage day-to-day client engagement
- Answer all client questions and actively resolve issues, engaging the broader Prism team and Bain Partners as needed
- Analyze Prism data to drive to client answers
- Monitor and proactively ensure client engagement
- Support sales strategy and commercialization efforts for prioritized prospects and clients
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