Bilingual Client Intake Specialist (Mandarin & English)
L
Law Offices of Sabrina LiImmigration law firm
Remote | China, Philippines, Malaysia and Taiwan, 8:00 AM to 5:00 PM Pacific Time (PST)ContractJunior
Salary not disclosed
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Job Details
- Languages
- Mandarin and English
- Experience
- Minimum of 2 years of experience
- Required Skills
- Customer serviceMicrosoft Office Suite
Requirements
- Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required)
- Bachelor's degree in communications, business administration, or related field preferred
- Fluent in Mandarin and English, both written and verbal (required)
- Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred)
- Familiarity with CRM software, virtual communication tools, and scheduling applications
- Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools
- Strong interpersonal skills, attention to detail, and ability to multitask
- Reliable internet connection and dedicated home office setup
- Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn
Responsibilities
- Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support to ensure clear and effective communication
- Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process
- Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients, meeting monthly sales and consultation targets
- Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team
- Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress
- Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships
- Collaborate closely with attorneys and team members to ensure smooth communication, efficient workflows, and a high level of client satisfaction
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