SSC Support Team Lead

Romania - Home OfficeFull-TimeLead

Salary not disclosed

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Job Details

Languages: Romanian, English (C1)
Required Skills: LeadershipData AnalysisMentoringTeam managementCustomer support

Proven leadership experience and background from customer experience, customer insights, or similar field
Experience and passion for working with analytics
Passionate about customer experience and enjoy working and engaging with people
Data-driven and able to work with data and turn your findings into actions
Can-do attitude and positive energy
Skills and know-how to motivate your team to provide the best service possible
Tech-savvy and enjoy learning and teaching others how to use our support tools
The ability to think on your feet and multi-task
Fluent/native in Romanian language
Full proficiency in English (C1)

Leading by example and showing what customer-obsessed means
Analyzing and optimizing: looking for patterns in incoming requests, translating it to actions and improvements
Strategizing: working with the Head of Customer Support to develop strategies to improve customer experience and satisfaction
Recruiting, mentoring and managing: finding the best talent, creating an environment for team development, providing performance feedback, motivating the team and meeting SLAs
Communicating: understanding and setting the needs and relevant tone of voice to each of our customers
Getting stuff done: Hustle, hustle, hustle.

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