Regional Operations Manager
Workable locations: United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Operations ManagementAnalytical SkillsMicrosoft OfficeComplianceCoachingClient relationship management
Requirements
- 5+ years of experience in field operations, retail program management, or sales quality/compliance roles, preferably in a third-party or outsourced sales environment.
- Demonstrated track record managing KPI-driven accountability programs across a distributed field workforce.
- Experience building and managing retailer or client relationships at the store, district, or regional level.
- Strong analytical skills with the ability to interpret performance data and translate findings into actionable field strategies.
- Proven ability to coach and develop independent business owners or sales teams combining compliance oversight with hands-on performance improvement.
- Willingness to travel 50% within assigned territory, including 1-2 full weeks of field visits per month.
- Proficiency in Microsoft Office and comfort working with performance dashboards and reporting tools.
- Bachelor's degree in Business Administration, Operations Management, or related field; or equivalent experience.
- Experience in the telecommunications industry, particularly with AT&T retail programs or EDM channel operations.
- Previous experience managing ICL/independent contractor owner relationships in a field sales model.
Responsibilities
- Own and drive regional performance across key sales quality and customer experience metrics
- Analyze field and store-level data to identify at-risk locations and performance trends
- Develop and track performance improvement plans for underperforming markets
- Provide regular updates to leadership with insights, recommendations, and progress tracking
- Serve as regional liaison for retail partners, proactively addressing store-level concerns and compliance gaps
- Build strong relationships through consistent communication and visible field presence
- Track and resolve escalated issues within established timelines
- Partner with field sales teams and independent offices to drive sustainable performance improvement
- Conduct performance conversations, setting clear expectations while maintaining strong working relationships
- Share best practices and support in-field coaching to improve results
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