- Own and drive regional performance across key sales quality and customer experience metrics
- Analyze field and store-level data to identify at-risk locations and performance trends
- Develop and track performance improvement plans for underperforming markets
- Provide regular updates to leadership with insights, recommendations, and progress tracking
- Serve as regional liaison for retail partners, proactively addressing store-level concerns and compliance gaps
- Build strong relationships through consistent communication and visible field presence
- Track and resolve escalated issues within established timelines
- Partner with field sales teams and independent offices to drive sustainable performance improvement
- Conduct performance conversations, setting clear expectations while maintaining strong working relationships
- Share best practices and support in-field coaching to improve results
Operations ManagementAnalytical SkillsMicrosoft Office+3 more