Sr Manager - Solutions Engineering
This role will be remote and based in Singapore.Full-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- GCPMicrosoft AzureProduct ManagementAmazon Web ServicesCommunication SkillsProblem SolvingSoftware EngineeringSaaS
Requirements
- 7+ years of relevant work experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience.
- 3+ years of previous people leadership experience or equivalent experience as a senior individual contributor / lead.
- Proven track record of building high performance teams and leading by example.
- Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organisational levels.
- A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team.
- A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact centre, IP-based telephony,messaging, real-time communications, security, authentication, email, scaling web and mobile applications.
- Tech-savvy leaders, experience with cloud platforms (Amazon Web Services, GoogleCloud, Microsoft Azure) and cloud application architecture.
- Experience with sales methodologies
- Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management is a plus.
- Comfortable with ambiguity with a proven ability to proactively solve problems.
Responsibilities
- Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base.
- Work across functions to ensure collaboration for shared goals and appropriate capacity for your team.
- Build and roll out programs that enable the Solutions Engineers to scalably accelerate our funnel.
- Attract, develop, and motivate a team of hard-working Solutions Engineers, continually educating your team and seeking innovative solutions for improving your team.
- Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis.
- Lead the technical strategy, determine what role Solutions Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions.
- Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus.
- Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform.
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