HR Operations Lead

Philippines. India. Pakistan. ColombiaFull-TimeLead

Salary not disclosed

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Job Details

Experience: At least five (5) years of HR and/or Client Success experience, with at least 2–3 years in a leadership capacity
Required Skills: Project ManagementCritical thinkingTeam managementProcess improvement

At least five (5) years of HR and/or Client Success experience, with at least 2–3 years in a leadership capacity.
Strong background in Contractor Management (independent contractors, BPO, staffing, or staff augmentation).
Proven experience in a client-facing role where you managed expectations and handled high-stakes escalations.
Ability to thrive in a night-shift environment and maintain peak performance during non-traditional hours.
Demonstrated ability to juggle high-priority projects at once without losing attention to detail.
Primary internet connection with a minimum speed of 15 Mbps.
Backup internet connection with at least 10 Mbps and capable of supporting work during a power outage.
Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or equivalent processor, and a minimum of 8 GB RAM.
Backup device meeting or exceeding Intel Core i3 processor performance and functional during power interruptions.
A functioning webcam.
A noise-canceling USB headset.
A quiet, dedicated home office space.
A smartphone for communication and verification purposes.

Act as the subject matter expert on HR best practices, ensuring all contractor agreements and internal policies are compliant and competitive.
Manage the end-to-end contractor lifecycle, including attendance management, coaching, and conflict resolution.
Develop and implement retention strategies specifically tailored for a remote staffing environment.
Serve as one of the primary liaisons for high-value clients, providing real-time updates on contractor concerns, bonuses, and engagement.
Help the HR and Recruitment Manager lead HR Operations to ensure all deliverables meet quality standards despite fast-paced timelines.
Identify, troubleshoot, and resolve client or contractor issues immediately to prevent service disruptions.
Manage multiple projects simultaneously, utilizing project management tools to track health and progress.
Audit and improve onboarding processes to ensure rapid integration and time-to-productivity.
Analyze recruitment and HR metrics to provide data-driven reports to senior leadership.

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