Operations Specialist
United StatesFull-Time
Salary80,000 - 90,000 USD per year
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceAttention to detailWritten communicationTroubleshootingPowerPoint
Requirements
- Excellent oral and written communication skills
- Ability to organize and prioritize workflow to meet established deadlines
- Ability to work within a cross-functional team
- Proficiency in Microsoft Word, Excel, PowerPoint and internet applications
- Strong attention to details
- Ability to perform multiple tasks in a fast-paced, team focused environment
- Ability to travel approximately 10 percent of the time
- Bachelor’s degree in related field
Responsibilities
- Works closely with Distributor, Surgeons, and Operating Room Personnel, Central Processing, and Biomedical and other personnel
- Partners closely with the Field Operations and Customer Service team of the OEM
- Tracks Distributor surgery schedule, assigns consigned sets and orders loaner sets via Customer Service when appropriate
- Responsible for swapping out consigned torque wrenches every 6 months
- Responsible for managing expiration dates of product and returning/swapping out accordingly
- Responsible for tracking replenishment and ensuring all consigned sets are stocked appropriately
- Responsible for returning loaner sets on time or requesting extensions when required
- Transporting and moving sets amongst hospitals
- Supports and executes inter-field transfer requests
- Coordinates and leads yearly field audit
- Sets up and manages local courier requests
- Maintains a knowledge base of instrument and implant systems through OEM Spine education training programs
- Adheres to procedures for troubleshooting and maintenance of products
- Analyzes and resolves both routine and non-routine product issues expediently
- Solves product problems for customers in an expeditious manner
- Provides on-call service and support when required
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