Account Manager for a SaaS Company
P
PairedSaaS, eCommerce
US-Based/Remote, Argentina, Work from Anywhere, US hours (EST/PST)ContractManager
Salary not disclosed
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Job Details
- Languages
- Written and spoken English
- Experience
- 3–5 years of experience
- Required Skills
- Organizational skillsAccount ManagementMarketingCRMCustomer SuccessSlack
Requirements
- 3–5 years of experience in customer success, account management, or client-facing roles
- Experience working with eCommerce clients or in a marketing/advertising agency environment
- Ability to work during US hours (EST/PST)
- Excellent written and spoken English, with strong grammar and communication skills
- Strong attention to detail and organizational skills
- Ability to manage multiple clients and projects simultaneously
- Comfortable working in a remote and fast-paced startup environment
- Strong interpersonal skills and a customer-first mindset
- Bachelor’s degree
- Interest in technology, SaaS, or eCommerce platforms
Responsibilities
- Consistently monitor client communication on Slack, email, and other CRMs.
- Understand customer requirements/concerns and answer questions promptly with clarity and empathy.
- Serve as a POC for customers with regard to the client’s advertising and technical needs.
- Coordinate between the client and Socioh’s design, production, sales/marketing, and tech teams to ensure that client requirements are met in a timely manner.
- Communicate project scope, goals, deliverables, and timelines effectively across teams.
- Manage multiple conversations/projects simultaneously, while prioritizing key accounts.
- Tracking progress on all accounts via CRM/account management tools so that tasks are not dropped.
- Test and use Socioh’s in-house software so you have a deep understanding of our app and how it works with Meta.
- Set up ad catalogs for clients in Socioh’s app.
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