Account Manager - LATAM
W
WeTravelTravel
Location: Mexico Secondary Locations: Costa Rica, El Salvador, Honduras Workplace: RemoteFull-TimeManager
Salary$32K - $35K; $32K – $35K • Offers Commission
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Job Details
- Languages
- English and Spanish, both written and verbal
- Experience
- 2+ years of experience
- Required Skills
- Problem SolvingMultitaskingAccount ManagementCRMCustomer Success
Requirements
- Are fluent in English and Spanish, both written and verbal
- Have excellent communication skills—both written and verbal.
- Have strong interpersonal and customer service instincts.
- Enjoy helping businesses thrive through hands-on support and strategic advice.
- Have 2+ years of experience in B2B account management or customer success.
- Are a natural multitasker who can manage multiple clients and needs at once.
- Are solutions-oriented and calm under pressure.
- Thrive in a remote-first, fast-paced environment.
- Are willing to travel up to 10% for client visits.
- Minor SaaS sales experience or experience with up-selling products;
- Up-to-date understanding of the travel industry’s consumer behavior;
- Knowledge of Hubspot CRM or other CRM platforms.
Responsibilities
- Managing and nurturing relationships with new and existing clients.
- Proactively identifying opportunities to upsell or expand product usage.
- Serving as a key point of contact for client questions or concerns.
- Collaborating cross-functionally with Sales, Support, and Product teams.
- Gathering and sharing customer feedback to improve product and service delivery.
- Solving customer issues with a calm, proactive, and friendly approach.
- Driving long-term client satisfaction and engagement.
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