Territory Account Manager
Mexico, flexibility across teams and time zonesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceJiraCRMConfluenceSaaS
Requirements
- 5+ years of experience in account management, sales, or customer-facing roles within SaaS or enterprise technology environments
- Strong understanding of cybersecurity ecosystems and experience working with security-focused partners or resellers is highly preferred
- Proven ability to build and manage complex sales pipelines with disciplined prospecting and account planning
- Familiarity with MEDDPICC or similar enterprise sales methodologies
- Experience working with CRM systems (SFDC proficiency and strong data hygiene practices required)
- Strong communication, presentation, negotiation, and organizational skills
- Ability to operate effectively in a fast-paced, dynamic, and evolving environment
- Hands-on, problem-solving mindset with a strong bias for action
- Experience using Atlassian tools such as Jira and Confluence is a plus
- Ability to create both technical and operational documentation for diverse audiences
- Strong cross-functional collaboration skills across sales, product, engineering, and support teams
Responsibilities
- Drive territory growth by generating new business opportunities and expanding existing customer accounts through upsell and cross-sell initiatives
- Develop and maintain a strong understanding of all product offerings to effectively position solutions based on customer needs
- Build and manage a robust sales pipeline, with a strong focus on prospecting and stakeholder identification within target accounts
- Serve as the primary liaison between customers and internal teams, ensuring smooth onboarding, delivery, and ongoing account success
- Represent customer needs and feedback in internal strategy and product discussions to influence roadmap decisions
- Monitor, track, and report account performance metrics using dashboards and sales tools, ensuring accurate forecasting and visibility
- Act as an escalation point for complex customer issues requiring cross-functional coordination
- Collaborate with support teams to develop onboarding materials, documentation, and knowledge resources for customers
- Provide detailed Statements of Work (SOWs) and Level of Effort (LOE) documentation as required
- Identify customer pain points and proactively work with internal teams to resolve them and improve overall experience
- Maintain strong relationships with customers, partners, and internal stakeholders to ensure long-term account success
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