Director, Adoption, OCM and Value Consulting

United States or Canada - RemoteFull-TimeDirector

Salary not disclosed

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Job Details

Experience: 10+ years in adoption, OCM, transformation, or consulting leadership roles 5+ years experience with ServiceNow workflow platform
Required Skills: Artificial IntelligenceServiceNow

10+ years in adoption, OCM, transformation, or consulting leadership roles
5+ years experience with ServiceNow workflow platform
Deep experience supporting large‑scale technology or platform transformations
Proven ability to engage and influence executive stakeholders (COO, CIO, business leaders)
Strong understanding of digital adoption, behavioral change, and value realization concepts
Experience leveraging or designing AI‑enabled delivery models is strongly preferred

Define and operationalize NewRocket’s Adoption Consulting strategy across AMS, EMEA, and India
Build a scalable delivery model that integrates human expertise with AI‑generated content and analytics
Establish standard playbooks, methods, and success metrics for adoption and change enablement
Serve as executive advisor to client sponsors on adoption, behavior change, and value realization
Embed adoption and OCM into ServiceNow delivery from qualification through post‑go‑live
Ensure adoption strategies are tied to measurable business outcomes, not just training completion
Own the design of AI‑powered training and enablement pipelines using workshop recordings, transcripts, and solution artifacts
Partner with AI platforms (such as/but not limited to Copilot, LLMs, HeyGen, Descript/VEED) to generate role‑based training, micro‑learning, and change communications at scale
Define leading and lagging adoption indicators aligned to ServiceNow KPIs
Lead a lean, high‑impact team of adoption, OCM, and enablement specialists

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