Revenue Operations Manager
Brazil, multiple time zonesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience
- Required Skills
- LeadershipTableauMicrosoft ExcelCRMCustomer SuccessHubSpotGoogle SheetsLooker
Requirements
- 5+ years of experience in Revenue Operations, Customer Success leadership, or GTM Operations roles.
- Proven experience managing customer-facing teams and cross-functional revenue operations.
- Strong background in B2B SaaS environments, ideally with both enterprise and mid-market exposure.
- Experience leading or rebuilding RevOps functions and scalable operational systems.
- Advanced proficiency in HubSpot or similar CRM platforms.
- Strong analytical skills with experience in BI tools (Looker, Tableau, or equivalent).
- Ability to build financial and retention models using Excel or Google Sheets.
- Experience working with distributed teams across multiple time zones (required).
- Strong understanding of key SaaS metrics such as CAC, LTV, NRR, GRR, and pipeline coverage.
- Excellent communication skills with ability to operate in async, written-first environments.
- Strong leadership skills with ability to hire, develop, and scale high-performing teams.
Responsibilities
- Own revenue operations across the full customer lifecycle, including customer success, support, marketing, and RevOps functions.
- Drive retention and expansion performance by managing key metrics such as GRR (Gross Revenue Retention) and NRR (Net Revenue Retention).
- Oversee customer success operations, including enterprise, mid-market, and pilot accounts, ensuring strong onboarding, retention, and expansion outcomes.
- Develop and optimize customer support processes, improving SLA performance, CSAT, and ticket resolution efficiency.
- Lead marketing operations with a focus on pipeline contribution, messaging effectiveness, and sales enablement content.
- Own CRM systems (HubSpot), ensuring data integrity, pipeline hygiene, reporting accuracy, and adoption across teams.
- Build forecasting models, dashboards, and operational frameworks to support leadership decision-making and revenue visibility.
- Design scalable processes, playbooks, and workflows to support distributed teams across multiple time zones.
- Partner with Finance and Sales leadership on forecasting, planning, and strategic revenue initiatives.
- Manage and develop a distributed, cross-functional team across US and offshore locations.
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