Sales Specialist - Upsell
US, Fully remote role within the United States, 9am–6pm MTFull-TimeMiddle
Salary55,000 - 80,000 USD per year total compensation
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Job Details
- Experience
- 1–3+ years of experience in sales, customer service, or a customer-facing role
- Required Skills
- Communication SkillsCustomer serviceInterpersonal skillsRelationship building
Requirements
- Strong communication skills, motivation, and the ability to thrive in a performance-driven environment
- Natural ability to connect with customers and guide them toward solutions that improve their experience
- 1–3+ years of experience in sales, customer service, or a customer-facing role (tech sales experience is a plus)
- Strong interpersonal and communication skills, with the ability to engage customers and build trust quickly
- Highly motivated, goal-oriented, and comfortable working in a commission-driven environment
- Ability to learn product details quickly and explain them in a simple, customer-friendly way
- Strong work ethic, resilience, and ability to manage high-volume outbound activity
- Comfortable working independently in a remote, fast-paced setting
Responsibilities
- Manage daily outbound outreach to existing customers to identify upsell and upgrade opportunities, while delivering a consultative and value-driven sales experience
- Clearly communicate product benefits and digital safety solutions, aligning recommendations with customer needs and usage patterns
- Achieve and exceed monthly sales and revenue targets through consistent performance and disciplined pipeline management
- Stay informed on product updates, cybersecurity trends, and industry developments to act as a knowledgeable advisor
- Collaborate with internal teams to refine sales strategies, improve messaging, and enhance overall customer experience
- Maintain accurate records of customer interactions and sales activities within CRM systems
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