Solutions Architect
T
Tucows Inc.Telecom
Remote... you can work from anywhere you can connect to the Internet!... The base salary range for this position is $157,000 – $175,000 USD for US residents OR $146,000 – $162,000 CAD for Canadian residents. Other countries will differ.Full-TimeSenior
Salary157,000 - 175,000 USD per year
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Job Details
- Experience
- 10+ years of experience
- Required Skills
- Software DevelopmentReportingData management
Requirements
- Broad knowledge of Telecom BSS/OSS architectures and solutions including emerging trends such as Agentic AI and 5G monetization strategies.
- Passion for understanding customer needs and the ability to pair this knowledge with solid data and outstanding design to elegantly resolve problems.
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, evaluate outcomes and challenge conventional wisdom.
- Ability to lead, preferably with a consensus-based approach, and deliver in a matrix organization with multiple stakeholders.
- Ideally, 10+ years of experience developing and deploying BSS/OSS solutions within the mobile app, web or telecom environment.
- Background in software development and program management is preferred.
- Experience with Agile software development methodologies and the ability to comfortably describe related technical concepts and capabilities.
- Spanish language proficiency is a strong asset, particularly for supporting customer engagements in Spanish-speaking markets.
Responsibilities
- Work collaboratively with Sales teams, Customer Success, Professional Services teams and Product Management to create customer specific solution proposals and support the sales and contracting process.
- Participate in customer facing discussions and presentations of the solution to instill confidence with the customer both in the proposed solution and in Wavelo’s ability to deliver.
- Remain engaged through implementation to adjust solution components as needed and maintain strong customer relationships throughout the delivery cycle.
- Collect and analyze feedback from customers, partners and other teams to inform and shape requirements, features for broader solutions.
- Participate in ongoing account “farming” for add-on opportunities.
- Champion customer needs across internal teams - including Marketing, Engineering, and Customer Support - to continually represent and refine potential solutions.
- Provide Industry knowledge for how we can best position our products and services in a highly competitive marketplace.
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