Service Desk Engineer
P
ProteraIT Outsourcing
United StatesFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- LinuxMicrosoft Office SuiteNetworkingTroubleshooting
Requirements
- Excellent verbal and written communication skills in English.
- Strong attention to detail.
- Ability to multitask, prioritize and work independently.
- Effective problem-solving and troubleshooting capabilities.
- Willingness to work a shift schedule.
- Desire to grow and commit to the role.
- Ability to lift up to 40 pounds.
- Knowledge of end device troubleshooting (laptops, printers, etc.).
- Technical skills with server equipment installation (rack/unrack and cable).
- Participation in backup operations and asset management lifecycle.
- Ability to pass a background check.
- Familiarity with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
- Analytical skills.
- Basic knowledge of Linux.
- Understanding of database administration.
- Keen understanding of ITSM tools and ITIL best practices.
- Experience in Networking, System Administration, Databases, or Application Support.
Responsibilities
- Manage the full lifecycle of incidents and service requests received from customers.
- Coordinate incident investigation and resolution by communicating with the appropriate L1, L2, and L3 support teams.
- Follow all Service Desk policies and procedures while working in a shift-based environment.
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