Senior Partner Solutions Engineer - Americas
T
Talkdesk 2Contact Center as a Service
Remote - United States ... across the United States, Canada and Latin Americas.Full-TimeSenior
Salary205,000 - 245,000 USD per year OTE
Apply NowOpens the employer's application page
Job Details
- Experience
- 12+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector.
- Required Skills
- AWSMicrosoft DynamicsProduct ManagementSalesforceWebRTCPresentation skillsCRMPrompt Engineering
Requirements
- 12+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector.
- Solid experience working with TSB/TSD, Service Providers, Regional Systems Integrators, National Partners, and VARs, with a proven understanding of a channel-centric GTM approach within the US markets.
- Proven ability to lead and drive complex technical engagements and serve as a subject matter expert without direct people management responsibilities.
- Experience with at least one Unified Communication protocol (e.g., SIP, WebRTC, RTP) and familiarity with Call/Message processing Proxies and Session Border Controllers.
- Hands-on experience or strong familiarity with modern Agentic AI technologies, including the practical application of LLMs (e.g., OpenAI, Google, AWS) for Contact Center and Customer Experience Automation use cases.
- Excellent communication, presentation, and whiteboard session skills.
- Bachelor's degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience.
Responsibilities
- Lead Technical Enablement: Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap.
- Partner Center of Excellence: Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution.
- Domain Expertise: Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion.
- Agentic AI Focus: Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices.
- Customer Engagement: Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design.
- Solution Demonstration: Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem.
- Ecosystem Integration: Develop a deep understanding of the enterprise ecosystem, including integration requirements with CRM (e.g., Salesforce, Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors.
- Voice of the Partner: Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests.
- Market Representation: Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences.
View Full Description & ApplyYou'll be redirected to the employer's site
