Client Operations Manager
N
Noom USHealthcare
Remote - USFull-TimeManager
Salary78,320 - 103,680 USD per year
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Job Details
- Experience
- 4+ years of experience
- Required Skills
- Project ManagementSalesforceJiraMicrosoft ExcelAsanaLooker
Requirements
- 4+ years of experience in client operations, implementation, or revenue operations in healthcare or health tech
- Strong client-facing experience, with confidence working directly with external partners and health plan stakeholders
- Hands-on experience with API workflows, eligibility file operations, and data integrations
- Familiarity with claims billing concepts (e.g., CPT codes, denials management, RCM) is a strong plus
- Proven project management experience, including leading UAT cycles, maintaining RAID logs, and managing multiple go-live timelines
- Exceptional cross-functional communication skills, with the ability to translate technical concepts for non-technical audiences
- Experience with tools such as Salesforce, SFTP platforms, Asana or Jira, and data/reporting tools (Excel, Looker, or similar)
- A documentation-first mindset and enthusiasm for building scalable processes and structure
Responsibilities
- Own end-to-end partner onboarding and implementation tracking — drive timelines, manage dependencies, and ensure successful and timely go-lives across partners
- Serve as the primary operational point of contact for strategic and channel partners — owning onboarding requirements, technical integrations, eligibility file maintenance, and invoicing
- Drive key strategic initiatives, including optimizing the current operational stack, enabling partners to offer new Noom products
- Stand up and maintain eligibility operations — define file cadences, lead UAT cycles, monitor post-launch files, and manage ongoing updates
- Act as the connective tissue between partners, Engineering, and internal Operations — translating partner needs into actionable technical requirements
- Coordinate issue resolution across partners and internal teams — establishing SOPs and escalation protocols for eligibility, data, and billing issues
- Serve as the claims billing operations liaison — supporting RCM system setup and tracking/reporting on denials and CPT code trends
- Own partner reporting infrastructure — maintaining dashboards, leading QBR preparation, and setting/tracking SLAs
- Create and maintain partner documentation, playbooks, and implementation resources to ensure consistency and scalability
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