- Own end-to-end partner onboarding and implementation tracking — drive timelines, manage dependencies, and ensure successful and timely go-lives across partners
- Serve as the primary operational point of contact for strategic and channel partners — owning onboarding requirements, technical integrations, eligibility file maintenance, and invoicing
- Drive key strategic initiatives, including optimizing the current operational stack, enabling partners to offer new Noom products
- Stand up and maintain eligibility operations — define file cadences, lead UAT cycles, monitor post-launch files, and manage ongoing updates
- Act as the connective tissue between partners, Engineering, and internal Operations — translating partner needs into actionable technical requirements
- Coordinate issue resolution across partners and internal teams — establishing SOPs and escalation protocols for eligibility, data, and billing issues
- Serve as the claims billing operations liaison — supporting RCM system setup and tracking/reporting on denials and CPT code trends
- Own partner reporting infrastructure — maintaining dashboards, leading QBR preparation, and setting/tracking SLAs
- Create and maintain partner documentation, playbooks, and implementation resources to ensure consistency and scalability
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