Wholesale coordinator
Workable locations: India
Location: India
Location: RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3–5 years of experience
- Required Skills
- Communication SkillsMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailOrganizational skillsMultitaskingMS OfficeCRM
Requirements
- Bachelor’s degree in Business Administration, Supply Chain, or a related field.
- 3–5 years of experience in wholesale coordination, order management, or a similar role.
- Strong organizational and multitasking abilities with high attention to detail.
- Proficiency in MS Office tools, especially Excel; familiarity with ERP or order management systems is preferred.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple stakeholders and work under tight deadlines.
- Problem-solving mindset with a proactive approach to handling issues.
- Strong customer service orientation with the ability to build and maintain long-term client relationships.
- Experience handling customer complaints and resolving issues efficiently and professionally.
- Ability to understand customer needs and provide appropriate solutions or recommendations.
- Empathy and patience when dealing with clients in high-pressure situations.
- Familiarity with CRM tools or customer support platforms.
Responsibilities
- Coordinate end-to-end wholesale order processing, including order entry, validation, tracking, and fulfillment.
- Act as the primary point of contact for wholesale clients, handling inquiries, order updates, and issue resolution.
- Collaborate with the sales team to ensure accurate pricing, discounts, and product availability.
- Work closely with inventory and warehouse teams to ensure timely dispatch and stock accuracy.
- Monitor order status and proactively communicate delays or issues to clients and internal stakeholders.
- Maintain accurate records of orders, invoices, and customer interactions in internal systems.
- Support invoicing, payment tracking, and reconciliation in coordination with the finance team.
- Assist in onboarding new wholesale clients by setting up accounts and sharing necessary documentation.
- Generate reports on order volume, client activity, and operational performance.
- Identify process improvement opportunities to enhance efficiency and customer satisfaction.
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