Team Coordinator
New
IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- People ManagementProblem SolvingStakeholder managementMentorship
Requirements
- Understanding of customer business and IT service delivery impact.
- Excellent communication and negotiation skills.
- Strong knowledge of contract and supplier management.
- Ability to interact with all levels of the organization.
- Strong technical understanding and ability to bridge technical and business concepts.
- Innovative mindset regarding service quality improvement.
- Strong problem-solving ability in complex situations.
Responsibilities
- Mentor and coach team members through regular 1-on-1 sessions.
- Co-create personalized development plans and support career progression.
- Identify talent for promotions and deliver performance feedback.
- Foster a positive and inclusive team culture.
- Champion organizational transformation and AI-powered initiatives.
- Provide technical guidance and support for complex project scenarios.
- Negotiate and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Monitor service level performance and report against KPIs.
- Handle major global escalations as the primary subject matter expert.
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