Customer Service Technician
Texas, United States. Florida, United States. Washington, District of Columbia, United States. Georgia, United States. Louisiana, United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- AgileProblem SolvingDocumentationTechnical supportDebugging
Requirements
- High school diploma or GED
- Experience with problem solving, debugging, and providing solutions to technical issues
- Ability to prioritize and execute tasks in a high-pressure environment
- Experience working within a team-oriented, collaborative, agile environment
- Highly self-motivated and directed with the ability to manage multi-discipline triage calls
- Experience documenting and communicating work-a-rounds and solutions clearly
Responsibilities
- Respond to technical issues escalated by customers
- Act as a liaison between operations, the client, and Engineering/Development
- Respond to end user request for assistance using existing manuals and scripted responses
- Effectively interact with customers
- Refer ongoing issues to the appropriate engineering support team
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