Central Study Coordinator - Retention
C
Care AccessClinical Research
USA RemoteFull-TimeMiddle
Salary65,000 - 75,000 USD per year
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Job Details
- Experience
- At least 2 years of relevant clinical research experience
- Required Skills
- GCPCustomer serviceOrganizational skillsTime Management
Requirements
- Able to flex as needed in a fast moving, fast paced environment while maintaining the companies' values and mission
- Technologically proficient
- Demonstrate professionalism in all situations and work effectively with a diverse group of individuals
- Understand when issues require escalation
- Proficient in research terminology and basic medical terminology
- Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C
- Strong organization and time management skills
- High attention to detail
- Effective communication over phone (proper speaking volume, clarity, speech cadence)
- Excellent customer service skills
- Warm, personable approach in communicating with others both verbally and in writing
- Ability to communicate the basics of clinical research related to patient education
- Ability to work effectively in a remote environmentwithin minimal supervision
- Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)
- At least 2 years of relevant clinical research experience
- Experience working on high volume screening studies
- Experience with patient education and retention
Responsibilities
- Educate participants on lab results received through a Future of Medicine event educating participants and helping to ensure results are understood
- Educate and prepare participants on potential study opportunities using the provided educational materials and tools.
- Assess if a patient is understanding their results or if more support is needed, including a potential discussion with the study doctor
- Balance a high volume of calls in allotted time while maintaining a patient-first mindset
- Build strong rapport with participants in a virtual environment to help ensure a positive experience for everyone in the Future of Medicine program.
- Manage patient-facing work for each assigned participant to deliver the highest quality customer experience within required program timelines
- Interpret patient lab results and medication use to determine pre-screening qualification for a study
- Perform the Informed Consent process with participants virtually by using e-consent technology.
- Manage participant communication via a call center software, texts, emails, and other platforms and systems
- Perform quality checks for self and others to ensure overall quality and integrity of data
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