Tier 1 - Support Agent
Anywhere In PhilippinesContractJunior
Salary not disclosed
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Job Details
- Experience
- 2+ Years of Customer Service
- Required Skills
- Problem SolvingCustomer serviceAttention to detailGoogle WorkspaceZendesk
Requirements
- 2+ Years of Customer Service: Proven experience in a high-volume customer service or support environment.
- Tech & Systems Proficiency: Upper intermediate computer skills and level of experience with Google Suite. Proficiency with customer support software and tools (e.g., Zendesk, Atlas).
- Problem Solving Skills: Strong problem-solving ability and attention to detail.
- Change Agility: A proven ability to follow evolving Standard Operating Procedures (SOPs) and adopt new processes quickly.
- Availability: Ability to work flexible hours, including evenings, weekends, and holidays, with consistent and reliable attendance.
- Remote Discipline: High-speed internet and the self-motivation to hit targets in a fully remote, fast-paced setting.
Responsibilities
- Deliver High-Efficiency Support: Provide first-level support to PadSplit members via email, live chat, and phone.
- Solve Problem: Troubleshoot and resolve member issues related to memberships, billing, and property inquiries, delivering timely, accurate, and member-focused resolutions.
- Document & Escalate: Document and escalate complex issues to Tier 2 support or appropriate departments.
- Continuously Improve: Continuously update and expand knowledge of PadSplit's services, policies, and procedures.
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