Customer Service Representative
New
H
HelpwareSleep industry
Location : Mount Sterling, KY | Office: Hybrid | Schedule: Monday to Sunday| Hours : 8 am - 8 pm EST | 2 days off Note : You will need to take 2 weeks of training at our office in Mount Sterling. This job includes working on the weekends. ... Work from home., 8 am - 8 pm ESTFull-TimeJunior
Salary16 USD per hour
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Job Details
- Experience
- 1+ year of customer service experience
- Required Skills
- Problem SolvingCustomer serviceOrganizational skillsWritten communicationMultitaskingVerbal communication
Requirements
- High school diploma or equivalent.
- 1+ year of customer service experience in a fast-paced environment.
- Proficient in handling multiple software programs simultaneously.
- Outstanding verbal and written communication in business terms.
- Enjoyment in problem-solving and customer interaction.
- Strong organizational and multitasking skills.
- Experience with consumer apps and shopping.
- Quick-thinking adaptability.
- Courteous and customer-focused demeanor.
- Ability to thrive in a fast-paced, dynamic environment with frequent changes.
- Open to working all shifts as needed by the business.
Responsibilities
- Manage inbound and/or outbound calls with finesse.
- Utilize communication scripts effectively.
- Engage customers to identify needs and provide solutions.
- Foster sustainable customer relationships.
- Organize and maintain records of conversations.
- Develop in-depth product knowledge.
- Exceed established KPIs and performance goals.
- Respond to customer needs promptly and appropriately.
- Provide cutting-edge service confidently using client-based tools.
- Embrace a 40-hour work week with flexible schedules.
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