Italian-Speaking Cybersecurity Customer Expert
New
M
Mercier Consultancy GroupCybersecurity
Athens, Attica, Greece. Greece. Italy. Sofia, Sofia City Province, Bulgaria. Lisbon, Lisbon, Portugal. GermanyFull-Time
Salary not disclosed
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Job Details
- Languages
- Italian (both written and spoken); English (proficiency a plus)
- Required Skills
- CybersecurityCustomer support
Requirements
- Fluency in Italian (both written and spoken) is required
- Proficiency in English is a plus
- Previous experience in customer support or a similar role, preferably in the cybersecurity or IT security fields
- Strong understanding of cybersecurity concepts and technologies
- Excellent communication skills and analytical abilities to solve client issues effectively
- Capability to multitask and work efficiently under pressure in a fast-paced environment
- Experience with CRM tools and customer support software
- Passion for cybersecurity and eagerness to continuously learn and adapt
Responsibilities
- Offer expert customer support to Italian-speaking clients regarding cybersecurity products and services via multiple communication channels including phone, email, and chat.
- Diagnose and resolve security-related issues effectively and efficiently.
- Advise customers on cybersecurity best practices and the optimal use of security solutions.
- Maintain detailed records of all customer interactions and technical issues in CRM systems.
- Work with internal teams to escalate complex problems and contribute to their resolution.
- Keep up-to-date with the latest developments in cybersecurity to provide informed support.
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