Italian-Speaking Financial Customer Experts
New
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Mercier Consultancy GroupFinancial
Remote, Athens, Attica, Greece. Greece. Italy. Sofia, Sofia City Province, Bulgaria. Lisbon, Lisbon, Portugal. PolandFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in Italian (spoken and written) and good command of English.
- Required Skills
- Attention to detailOrganizational skillsMultitaskingInterpersonal skillsCustomer support
Requirements
- Fluency in Italian (spoken and written)
- Good command of English
- Previous experience in financial customer service or a similar role is preferred
- Excellent communication and interpersonal skills with a strong customer focus
- Ability to handle confidential information with discretion and professionalism
- Familiarity with CRM software and standard office tools
- Strong organizational skills, attention to detail, and ability to multitask effectively
- Willingness to relocate to Greece and adapt to an international working environment
Responsibilities
- Provide high-quality financial customer support to Italian-speaking clients through various communication channels including phone, email, and chat.
- Assist customers with inquiries, resolve issues, and offer guidance on financial products and services.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
- Stay up-to-date with financial industry trends, products, and compliance regulations to serve customers effectively.
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