Italian-Speaking Transportation Customer Experts
New
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Mercier Consultancy GroupTransportation
Workable workplace: remote Workable locations: Athens, Attica, Greece. Greece. Italy. Lazio, Italy. Lombardy, Italy. Apulia, ItalyFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in Italian (both spoken and written) is required; English proficiency is advantageous.
- Required Skills
- Customer serviceMultitaskingInterpersonal skills
Requirements
- Fluency in Italian (both spoken and written) is required
- English proficiency is advantageous
- Prior experience in customer service roles, preferably within transportation or logistics sectors
- Strong communication and interpersonal skills with a customer-centric mindset
- Capacity to multitask and resolve issues efficiently in a fast-paced environment
- Familiarity with CRM software and transportation systems is beneficial
- Detail-oriented, proactive, and motivated to deliver excellent service
Responsibilities
- Provide timely and professional customer service to Italian-speaking clients regarding transportation services and inquiries.
- Handle booking processes, scheduling, and resolving customer issues via phone, email, and other channels.
- Accurately document customer interactions and maintain records in CRM systems.
- Collaborate effectively with internal teams to ensure smooth transportation operations.
- Stay informed on transportation policies, products, and procedures to assist customers effectively.
- Proactively identify improvements to enhance customer experience and service efficiency.
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