Italian-Speaking FinTech Customer Experts
New
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Mercier Consultancy GroupFinTech, financial services
Athens, Attica, Greece. Greece. Italy. Sofia, Sofia City Province, Bulgaria. Lisbon, Lisbon, Portugal. Riga, Riga, LatviaFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Communication SkillsProblem SolvingCustomer service
Requirements
- Fluency in Italian (spoken and written) is mandatory
- Proficiency in English is strongly preferred
- Experience in customer service roles, preferably in the FinTech or financial services sectors
- Strong communication skills
- Problem-solving ability
- Customer-oriented approach
- Ability to operate effectively in a fast-paced, multi-tasking environment
- Competency with CRM applications and digital support tools
- Willingness to relocate to Greece with paid relocation support provided
- High attention to detail
- Professionalism
- Adaptability
Responsibilities
- Deliver excellent customer service and assistance to Italian-speaking FinTech customers through phone, email, and chat platforms.
- Handle inquiries related to financial products, transactions, account management, and technical issues.
- Maintain detailed and accurate records of customer interactions using CRM systems.
- Work collaboratively with internal teams to resolve customer concerns efficiently and improve overall service quality.
- Stay updated with developments in FinTech products, industry trends, and relevant regulations.
- Provide insightful feedback to enhance customer experience and operational workflows.
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