Italian-Speaking Customer Experts for a Web shop
New
M
Mercier Consultancy GroupE-commerce
Workable locations: Athens, Attica, Greece. Greece. Italy. Barcelona, Catalonia, Spain. Lisbon, Lisbon, Portugal. Sofia, Sofia City Province, BulgariaFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in Italian (spoken and written); proficiency in English
- Required Skills
- Problem SolvingCustomer service
Requirements
- Fluency in Italian (spoken and written) is required
- proficiency in English is advantageous
- Previous experience in customer service, ideally in e-commerce or web shop environments
- Strong communication and interpersonal skills with a customer-focused approach
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Familiarity with CRM software and digital communication tools
- Attention to detail and problem-solving skills
Responsibilities
- Respond professionally to Italian-speaking customers via phone, email, and chat regarding orders, products, payments, and delivery status.
- Assist with resolving customer complaints, returns, and refunds efficiently and effectively.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Work collaboratively with logistics, sales, and technical teams to ensure timely resolution of customer issues.
- Stay updated on product catalog, company policies, and promotions to provide accurate information.
- Provide feedback to management to improve customer service operations and overall customer satisfaction.
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