Italian-Speaking Customer Expert for Household Electronics
New
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Mercier Consultancy GroupHousehold Electronics
Workable locations: Athens, Attica, Greece. Greece. Italy. Sofia, Sofia City Province, Bulgaria. Spain. Lisbon, Lisbon, PortugalFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in Italian (spoken and written) is mandatory; proficiency in English is a plus.
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceInterpersonal skillsTechnical support
Requirements
- Fluency in Italian (spoken and written) is mandatory
- proficiency in English is a plus
- Previous experience in customer service or technical support, preferably in the household electronics sector
- Excellent communication and interpersonal skills with a customer-focused approach
- Ability to multitask and work effectively in a fast-paced environment
- Familiarity with CRM systems and digital communication tools
- Willingness to relocate and work in Greece
- Passion for electronics and strong problem-solving abilities
Responsibilities
- Deliver professional and courteous customer service to Italian-speaking customers via phone, email, and chat regarding household electronic products.
- Assist customers with troubleshooting, product information, warranty claims, and usage guidance.
- Maintain accurate documentation of customer interactions and service requests in the CRM system.
- Coordinate with technical and product teams to resolve customer issues efficiently.
- Stay informed about the latest product releases, updates, and company policies.
- Provide feedback to management to improve customer service quality and customer satisfaction.
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