Customer Success Manager - EMEA

New

Listing location: Portugal / Spain / South AfricaFull-TimeManager

Salary not disclosed

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Job Details

Experience: 2+ years of experience
Required Skills: Account ManagementCustomer supportCustomer SuccessSaaSHubSpot

2+ years of experience in Account Management, Customer Support/Customer Success related roles
Experience in a SaaS platform business
Experience working in global HR
Experience working in Payroll
Experience working in Global Mobility
Clear communication and strategic thinking
Time Management skills
Collaboration skills
Independence and autonomy
Empathy
Motivation

Own the health and retention of a defined portfolio of customers, ensuring consistent value realization and satisfaction.
Partner cross-functionally (Support, Onboarding, Offboarding, Payroll, Finance and BOps etc.) to proactively resolve issues affecting client experience or employee experience
Develop and execute customer health and retention strategies, using data and feedback to anticipate risks and drive recovery plans.
Maintain accurate and current records of customer health, sentiment, and engagement in HubSpot and the platform.
Partner with Hiring Success Managers (HSMs) and clients to ensure that committed FTE hires under the MSA are activated efficiently and on time.
Identify and remove operational blockers to speed up time-to-revenue and time-to-value.
Identify strategic expansion opportunities across products, countries.
Educate customers on new platform capabilities and complementary services (e.g., RemoVisa, RemoTech, RemoPlus).
Act as a trusted advisor on global employment, providing clients with informed guidance on country-specific employment practices, supported by our internal resources and local expert network.
Provide structured feedback from clients to XFN teams, to influence roadmap and service improvements.

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