- Have regular touchpoints with a portfolio of clients (mainly SMB in Europe and USA & a few enterprise growth accounts), supporting them to successfully leverage social features to achieve their business objectives. Most of the time this translates to supporting them to launch, engage and monetise their in-app community
- Enable our clients to use our product to their fullest potential, supporting increased engagement, curbing runaway churn, and increasing customer loyalty
- Provide direction and support to create content and educational assets on community-led growth with the end goal of enabling our clients and supporting our Marketing team to drive educational initiatives
- Maintain internal knowledge database including customer meeting notes, best practices, data points and product inputs that can be easily accessed by relevant stakeholders
- Closely partner with the sales, product, technical support and demand generation teams to ensure alignment with client enablement and growth goals
- Drive referral marketing activities with our clients
- Support to organize community initiatives for our clients including online webinars, events and digital newsletter
- Represent our company and build relationships with industry stakeholders, in time positioning yourself as a thought leader in the space
Project ManagementData AnalysisCustomer Success