Senior Customer Success Manager - Defence (SC Cleared)
New
Remote within UKFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementCybersecurityWritten communicationAccount ManagementCustomer SuccessSaaS
Requirements
- Proven experience & tenure in senior Customer Success, account management, or equivalent within a SaaS environment
- A track record of working in Customer Success within the Defence sector
- Experience in Cybersecurity or Cyber Risk Management is strongly preferred
- Exceptional planning, presentation, and written communication skills
- Experience in implementing customer solutions and client management
- Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills
- Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base
Responsibilities
- Partner with our customers to ensure effective onboarding - setting them up for success
- Create and execute a communications plan to engage effectively throughout the customer journey
- Partner with senior stakeholders to align strategy and build programs for customers, with objectives and measurable outcomes
- Collaborate with our product and customer support team to share new features
- Elevate our brand within our customer base mapping out upsell and cross-sell opportunities in partnership with sales to increase account penetration
- Monitor CSAT and resolve concerns with the assistance of internal teams.
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