Traveler Care Specialist, Luxury Travel
New
Z
ZicassoLuxury travel
This role is open to candidates located outside of the United States, with a strong preference for those based in Argentina, Costa Rica, Brazil, and Colombia.ContractSenior
Salary not disclosed
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Job Details
- Languages
- Excellent fluency in oral and written English. All applications should be submitted in English.
- Experience
- Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels.
- Required Skills
- Customer serviceAttention to detailGoogle Workspace
Requirements
- Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels.
- Passionate about travel, with extensive experience traveling abroad and a strong curiosity about new international destinations.
- Strong customer service-focused skills, with a passion for building strong relationships with travelers. This includes being comfortable with telephone-based work as a key part of the role.
- Excellent fluency in oral and written English.
- A cheerful and confident person who is adaptable to different styles of communication and traveler behaviors.
- Highly motivated and enthusiastic, with a willingness to put in extra effort in a start-up environment to drive company success.
- Comfortable with technology and able to quickly learn and adapt to the use of new software.
- Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides) is preferred.
- Strong organizational skills and attention to detail, striving to achieve quality, error-free work.
- Work flexible hours, including weekends, evenings, and holidays.
- A Bachelor's degree or higher is preferred.
Responsibilities
- Provide exceptional customer service to travelers by taking ownership of their inquiries and becoming a trusted advisor throughout their use of Zicasso services.
- Build trusted, long-lasting relationships with discerning luxury clients to strengthen their confidence in Zicasso.
- Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using Zicasso.
- Participate cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions for the client's experience and/or issues that may arise.
- Partner with the Care Team leadership on projects and initiatives to solve problems and create innovative solutions.
- Leverage Zicasso’s data, analytics and technology to set new standards for customer success, driving innovation and excellence for the luxury travel industry.
- Provide consultation and advice to move general inquiries to destination-specific trip requests.
- Coach and mentor team members as needed.
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