Apply📍 Texas, United States; Colorado, United States
🧭 Full-Time
🔍 Luxury travel
- Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels.
- Passionate about travel, with extensive experience traveling abroad and curiosity about new destinations.
- Strong customer service-focused skills, with a passion for building relationships with travelers.
- Excellent fluency in oral and written English.
- A cheerful and confident person who is adaptable to different styles of communication.
- Highly motivated and enthusiastic, willing to put in extra effort in a start-up environment.
- Comfortable with technology and quick to adapt to new software.
- Thorough knowledge of Google Workspace (Docs, Sheets, Slides) is preferred.
- Strong organizational skills and attention to detail.
- Willingness to work flexible hours, including weekends, evenings, and holidays.
- A Bachelor's degree or higher is preferred.
- Provide exceptional customer service to travelers by taking ownership of their inquiries, and becoming their trusted advisor throughout their use of Zicasso services.
- Build trusted, long-lasting relationships with discerning luxury clients to strengthen their confidence in Zicasso.
- Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using Zicasso.
- Lead cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions.
- Partner with senior leadership on projects and initiatives to create innovative solutions.
- Leverage Zicasso’s data, analytics, and technology to set new standards for customer success.
- Provide consultation and advice to move general inquiries to destination-specific trip requests.
- Coach and mentor team members as needed.
LeadershipData AnalysisCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCustomer serviceAttention to detailOrganizational skillsRelationship building
Posted 4 months ago
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