Applyđź“Ť Argentina, Costa Rica, Brazil, Colombia
🧠Contract
🔍 Luxury travel
- Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels.
- Passionate about travel, with extensive experience traveling abroad and a strong curiosity about new international destinations.
- Strong customer service-focused skills, with a passion for building strong relationships with travelers.
- Excellent fluency in oral and written English.
- A cheerful and confident person who is adaptable to different styles of communication and traveler behaviors.
- Highly motivated and enthusiastic, with a willingness to put in extra effort in a start-up environment to drive company success.
- Comfortable with technology and able to quickly learn and adapt to the use of new software.
- Thorough knowledge of Google Workspace (formerly G Suite) is preferred.
- Strong organizational skills and attention to detail, striving to achieve quality, error-free work.
- Willingness to work flexible hours, including weekends, evenings, and holidays.
- A Bachelor's degree or higher is preferred.
- Provide exceptional customer service to travelers by taking ownership of their inquiries, and becoming their trusted advisor throughout their use of Zicasso services.
- Assist and serve clients in a way that meets their needs and exceeds their expectations.
- Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using Zicasso.
- Lead cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions for the client's experience and/or issues that may arise.
- Partner with senior leadership on projects and initiatives to solve problems and create innovative solutions.
- Leverage Zicasso’s data, analytics and technology to set new standards for customer success, driving innovation and excellence for the luxury travel industry.
- Provide consultation and advice to move general inquiries to destination-specific trip requests.
- Coach and mentor team members as needed.
LeadershipData AnalysisCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCustomer serviceOrganizational skills
Posted 2024-10-13
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