Provide exceptional customer service by taking ownership of traveler inquiries via phone, live chat, and email.
Build trusted, long-lasting relationships with discerning luxury clients to strengthen confidence in Zicasso.
Ensure high inquiry conversion by demonstrating expertise in consultation, product knowledge, and Zicasso services.
Participate cross-functionally with Partnerships, Product, and Marketing teams to improve client experience.
Partner with Care Team leadership on projects and initiatives to solve problems and create innovative solutions.
Leverage data, analytics, and technology to drive innovation and excellence in luxury travel customer success.
Provide consultation and advice to move general inquiries to destination-specific trip requests.
Coach and mentor team members as needed.
Data AnalysisCustomer serviceRelationship management+1 more
Showing 1 of 5 positions
About Zicasso
Zicasso pioneers life-enriching luxury travel experiences by connecting discerning travelers with the top 2% of global travel specialists. Your travel dreams transform into meticulously crafted itineraries tailored to your preferences. Zicasso facilitates this unique process, ensuring personalized service and unforgettable journeys to over 110 countries. This approach earned Zicasso the title of the most-reviewed and highest-rated luxury travel company.
How We Work
Zicasso operates as a fully remote company, spanning five continents. You will join a dynamic and progressive global work environment. Our team values creativity, initiative, and continuous learning. We foster excellence, integrity, and teamwork in all we do. Expect to participate in biannual international retreats and summits, strengthening our culture and exploring new destinations firsthand. Decisions often happen in open communication channels, with team members working asynchronously across many time zones.
Why Join Us
Shape the future of luxury travel, bringing dreams to life for travelers.
Collaborate with a global team across five continents, learning diverse perspectives.
Work remotely with flexible hours, maintaining an excellent work-life balance.
Contribute to a company recognized by top media like The New York Times and Forbes.
Participate in biannual international team retreats, combining growth with travel.
Benefits & Perks
Remote work from your home base and flexible hours
Open Paid Time Off policy and 10 days of company-paid holidays
401K retirement plan with employer matching
Learning and development annual stipend
Stock options package
Substantially discounted luxury travel during off-season
Two company-sponsored business trips each year at international destinations