- Provide exceptional customer service to travelers by taking ownership of their inquiries and becoming a trusted advisor throughout their use of Zicasso services.
- Build trusted, long-lasting relationships with discerning luxury clients to strengthen their confidence in Zicasso.
- Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using Zicasso.
- Participate cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions for the client's experience and/or issues that may arise.
- Partner with the Care Team leadership on projects and initiatives to solve problems and create innovative solutions.
- Leverage Zicasso’s data, analytics and technology to set new standards for customer success, driving innovation and excellence for the luxury travel industry.
- Provide consultation and advice to move general inquiries to destination-specific trip requests.
- Coach and mentor team members as needed.
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