Customer Solutions Representative
New
USFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingWritten communicationMultitaskingMS OfficeVerbal communicationCRM
Requirements
- Strong verbal and written communication skills, with the ability to engage effectively over the phone and in writing.
- Ability to multitask, prioritize, and stay organized in a high-volume environment.
- Sound judgment and problem-solving skills, especially in ambiguous or time-sensitive situations.
- Calm and professional demeanor when handling complex or sensitive interactions.
- Proficiency in MS Office tools (Word, Excel).
- Ability to work independently and manage responsibilities in a remote setting.
- Flexible schedule with potential for occasional evening or weekend work.
- Prior experience in healthcare, customer service, or call center environments is a plus.
- Experience with CRM platforms or cloud-based phone systems preferred.
- Bachelor’s degree preferred but not required.
Responsibilities
- Communicate clearly and professionally with patients, healthcare providers, and internal teams to provide timely support and solutions.
- Verify and handle sensitive customer and patient information prior to product shipment in accordance with compliance requirements.
- Respond to inquiries and resolve issues efficiently while maintaining a high level of customer satisfaction.
- Manage multiple cases simultaneously, prioritizing tasks effectively in a fast-paced environment.
- Collaborate with cross-functional teams to ensure accurate order handling and issue resolution.
- Maintain accurate records and documentation using CRM or similar systems.
- Support continuous improvement in customer service processes and communication workflows.
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