Customer Support Representative (Bilingual, Spanish)
New
A
AssetWatch, Inc.Manufacturing
Location: United States AssetWatch is a remote-first company that puts people at the center of everything we do. We have a distributed team that works remotely across locations in the United States and Ontario, Canada., We are only considering candidates who reside in PST timezone given.Full-Time
Salary not disclosed
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Job Details
- Languages
- Professional fluency in both English and Spanish (written and verbal), with the ability to support customers in both languages as a core job function
- Required Skills
- SalesforceProblem SolvingCustomer serviceTechnical supportCRMSlack
Requirements
- 2+ years of experience in technical support or a related field
- 2+ years of customer service experience (in-person or virtual)
- Professional fluency in both English and Spanish (written and verbal), with the ability to support customers in both languages as a core job function
- Experience working in high-volume support environments and ticketing systems
- Experience with CRM platforms (Salesforce strongly preferred)
- Ability to effectively use remote communication tools (e.g., Zoom, Slack) to collaborate and provide support
- Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment
Responsibilities
- Manage multiple incoming streams of support requests via software platforms, phone, email, and internal channels
- Provide support to customers in both English and Spanish across written and verbal communication channels
- Support a customer base primarily located in Mexico, ensuring clear, culturally aware, and effective communication
- Coordinate with internal and external stakeholders as needed to address complex cases and ensure long-term solutions
- Work cross-functionally to support delivery of a high-quality customer experience, including sharing customer feedback with Product teams
- Proactively contact customers to resolve issues before they escalate
- Build strong, trusting relationships with customers and internal stakeholders through timely and effective communication
- Identify opportunities to proactively address potential challenges or recurring issues
- Meet or exceed case management and response time expectations
- Utilize multiple software tools to diagnose issues and implement appropriate solutions
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