Trial Experience Team Lead
New
United StatesFull-TimeLead
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- LeadershipCollaborationProblem SolvingSEONegotiationTime ManagementCoachingRelationship buildingGoogle WorkspaceSlack
Requirements
- Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred.
- Prior experience in SaaS sales, with a proven ability to manage the full sales cycle.
- Strong communication and negotiation skills are essential.
- Prior experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth company preferred.
- A strong technical aptitude to help our users succeed with the HighLevel software.
- Strong collaboration, time-management and prioritization skills are critical to the success of this role.
- The ability to build and maintain strong relationships internally with teams and customers.
- Demonstrated ability to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports.
- Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral.
- Experience working with and/or ability to learn the use of various CRM Systems is a plus.
- Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.
- Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media.
Responsibilities
- Provide daily leadership, coaching, and empowering Trial Experience Specialists to enhance their performance and development.
- Serve as the primary point of contact for management level inquiries and customer support escalations.
- Facilitate training sessions with Leads and/or Managers to provide ongoing support to team members to enhance their skills along with new hire training.
- Monitor team and department health, contributing to strategic team development.
- Track and report on individual and team performance metrics, providing feedback for continuous improvement.
- Identify areas for process redesign and recommend changes to enhance service quality.
- Address and resolve advanced customer requests promptly, ensuring detailed and accurate documentation.
- Foster a collaborative work environment and encourage effective teamwork.
- Execute additional tasks and responsibilities as business needs evolve.
View Full Description & ApplyYou'll be redirected to the employer's site
