Senior Principal Software Engineer, Go To Market Experiences
New
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ToastRestaurant Technology
Remote, USFull-TimePrincipal
Salary246,000 - 394,000 USD per year
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Job Details
- Experience
- 10+ years of experience in software engineering
- Required Skills
- Communication SkillsMentorshipSoftware EngineeringDistributed Systems
Requirements
- 10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms.
- Demonstrated experience defining technical strategy or architecture for complex platforms spanning multiple systems and teams.
- Strong systems thinking and platform design experience, with the ability to connect individual services and tools into coherent technical ecosystems.
- Proven ability to lead high-impact architectural decisions and guide organizations through complex technical transitions.
- Experience influencing technical direction across teams and collaborating with product, design, and operational partners to deliver meaningful business outcomes.
- Strong communication skills and the ability to articulate complex technical ideas clearly to both technical and non-technical stakeholders.
- A track record of mentoring senior engineers and raising the engineering bar within an organization.
- Experience working on customer experience platforms, workflow systems, or other complex operational software environments is strongly preferred.
Responsibilities
- Define and drive the multi-year technical strategy for the GTM Experiences LOB, ensuring alignment with company goals and long-term customer experience outcomes.
- Lead architectural direction for critical platform capabilities that support customer and agent experiences, including contact center infrastructure, AI-assisted support systems, internal agent tooling, onboarding and activation systems, product-led growth experiences
- Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-scale architectural changes.
- Ensure that systems across onboarding, support, and growth operate as a cohesive, extensible platform rather than disconnected point solutions.
- Partner with product, design, Care, Onboarding, and Growth leadership to translate strategic goals into scalable technical solutions that improve outcomes and operational efficiency.
- Establish architectural principles and engineering standards that support long-term platform scalability, flexibility, and velocity.
- Provide technical leadership and mentorship to senior engineers, helping raise the overall engineering bar across the GTM Experiences organization.
- Influence technical direction across multiple teams and functions, aligning stakeholders around shared platform decisions and long-term strategy.
- Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.
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