Help Desk Support Specialist
This is a remote-first role based in Mexico.Full-Time
Salary not disclosed
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Job Details
- Required Skills
- JiraConfluenceGoogle Workspace
Requirements
- Strong communication skills
- Ownership of issues through resolution
- Ability to support non-technical users in a fast-paced, primarily remote environment
- Track record of delivering excellent results
- Proficiency with OpenSesame’s ticketing system, IT documentation tools, and support workflows (within 30 days)
- Ability to resolve Tier 1 IT support tickets, adhering to internal documentation and SLA standards (within 30 days)
- Ability to independently resolve hardware, software, and login-related issues (within 60 days)
- Ability to update knowledge base articles/internal documentation (within 60 days)
Responsibilities
- Resolve technical issues as the first point of contact
- Manage user access
- Set up hardware and software
- Support employee onboarding
- Maintain support documentation
- Ensure smooth day-to-day operations
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