Senior Technical Support Engineer
New
Location: RemoteFull-TimeSenior
Salary100,000 - 150,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 4–10+ years of relevant experience, with flexibility for exceptional candidates
- Required Skills
- PythonKubernetesTroubleshootingScriptingDebuggingCustomer supportDistributed Systems
Requirements
- Strong Kubernetes fundamentals (deployments, troubleshooting, cloud platform interaction)
- Experience debugging cloud-native platforms
- Ability to read logs, understand system behavior, and reason through distributed systems issues
- Scripting or automation experience (shell, Python, pipeline tooling) is a strong plus
- 4–10+ years of relevant experience
- Demonstrated experience supporting enterprise customers in production environments
- Strong communicator
- Comfortable owning problems end-to-end
- Calm under pressure during customer escalations
- Curious, adaptable, and quick to learn new products
Responsibilities
- Act as a technical escalation point (Tier 2 / Tier 3) for enterprise customers post-sale
- Own technical follow-ups for key customers, including regular cadence check-ins, understanding customer roadmaps, and aligning internal delivery and issue resolution with customer priorities
- Serve as the technical bridge between customers, customer success, and engineering
- Debug issues related to Kubernetes deployments, cloud-native runtime environments, platform tooling and curated images
- Reproduce customer issues, collect logs/telemetry, isolate root causes, and document findings
- Provide engineering with actionable, well-scoped problem statements
- Track issues through resolution and communicate timelines and updates back to customers
- Identify recurring customer issues and usage patterns and translate findings into product enhancement requests, new use cases, and process improvements
- Contribute to internal knowledge bases, runbooks, and escalation playbooks
- Work closely with Engineering, Solutions Engineering, and Customer Success
View Full Description & ApplyYou'll be redirected to the employer's site
