Senior Technical Support Specialist
New
CanadaFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience
- Required Skills
- SQLMicrosoft SQL ServerMySQLOracleTroubleshootingHIPAA
Requirements
- 3+ years of experience supporting production software systems backed by databases (e.g., SQL Server, Oracle, MySQL).
- Strong ability to write and use SQL queries to investigate data and system behavior.
- Experience troubleshooting complex software applications beyond hardware or basic IT support.
- Familiarity with business-critical platforms such as PACS, EMR, ERP, financial, or similar enterprise systems.
- Ability to analyze system-level issues, including configurations, integrations, and workflow dependencies.
- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders effectively.
Responsibilities
- Investigate and resolve escalated production issues affecting healthcare providers and patients, ensuring minimal disruption to critical clinical workflows.
- Troubleshoot complex application and system-level issues, including database-backed systems, integrations, configurations, and workflow behavior.
- Write and execute SQL queries to validate data integrity, analyze system behavior, and support root cause analysis.
- Identify, reproduce, and document software defects, providing clear escalation details to engineering teams.
- Support healthcare imaging workflows (PACS/DICOM) and related applications in live production environments while meeting SLA expectations for high-priority incidents.
- Collaborate cross-functionally with engineering, product, account management, and technical services to resolve technical escalations.
- Contribute to documentation, process improvements, and operational tooling to enhance support efficiency and system reliability.
View Full Description & ApplyYou'll be redirected to the employer's site
