Technical Support Engineer
New
O
Object FirstData backups
Location: France Workplace type: Fully remoteFull-Time
Salary not disclosed
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Job Details
- Languages
- English and French is required.
- Required Skills
- Problem SolvingCustomer serviceTechnical support
Requirements
- Proven experience in technical support, preferably in data backup or storage solutions.
- Strong knowledge of Veeam data backup products.
- Veeam ecosystem experience e.g. VMware ESX(i)/vSphere, Microsoft Hyper-V / Failover cluster, public clouds.
- Advanced user or administrative level experience with Ubuntu Linux and Windows Server.
- Strong knowledge of server hardware.
- Excellent problem-solving and analytical skills.
- Effective communication and customer service skills.
- Familiarity with industry-standard certifications (e.g., Veeam) is a plus.
- Experience conducting root cause analysis (RCA), including analyzing OS, infrastructure, and product logs.
- Proficiency in English and French is required.
Responsibilities
- Provide efficient and effective technical support to customers.
- Diagnose and troubleshoot software and hardware issues related to the product.
- Collaborate with cross-functional teams to promptly resolve complex technical problems.
- Guide customers through proper configurations and best practices for an exceptional experience.
- Document and track customer issues, resolutions, and best practices to contribute to the knowledge base.
- Stay updated on industry trends and emerging technologies in data backups and security.
- Support the development of documentation by validating procedures, building lab environments or drafting content.
- Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed.
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