Customer Success Manager
New
A
Arcana AnalyticsFinancial services
Location: New York, United States Remote, 9 PM IST to 6 AM ISTFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3-8 years of experience
- Required Skills
- Problem SolvingTroubleshootingCustomer support
Requirements
- Bachelor’s or Master’s degree in Finance, Applied Statistics & Analytics, Economics, or a related field from a reputable institution.
- A minimum GPA of 8.0/10 (or equivalent) is required.
- 3-8 years of experience in customer support, client services, or a similar role within financial services, financial technology, or institutional investing.
- Experience working with hedge funds, asset managers, or institutional clients is highly preferred.
- Strong problem-solving and troubleshooting abilities to diagnose and resolve complex client issues efficiently.
- Familiarity with financial markets, investment analytics, and risk management tools is a strong advantage.
- Ability to engage with senior-level clients in a professional and solution-oriented manner.
Responsibilities
- Provide prompt and effective support to customers through email and support chat.
- Maintain a deep understanding of company products and services to assist customers effectively and provide appropriate solutions.
- Work closely with other departments (Sales, Product, and Engineering) to address customer concerns and provide seamless support.
- Troubleshoot and resolve customer issues, concerns, or technical problems with empathy and professionalism.
- Identify complex issues and escalate them to the appropriate department or higher-level support while ensuring the customer is kept informed.
- Gather customer feedback and provide insights to the team to help improve products, services, and overall customer experience.
View Full Description & ApplyYou'll be redirected to the employer's site
