Customer Success Manager
New
E
ECFXLegal technology
Workable locations: United States, every US time zone, Hawaii includedFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- JiraProblem SolvingClient relationship managementTechnical supportConfluenceHubSpot
Requirements
- Bachelor’s degree in Business, Information Technology, or a related field
- 2+ years of successful docketing or legal software support experience
- Working knowledge of the legal technology ecosystem
- Familiarity with docketing and document management systems (DMS)
- Strong client-facing communication skills
- Ability to build trust across technical and non-technical stakeholders
- Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects
- Excellent requirements-gathering and analytical skills
- Highly organized and detail-oriented, with strong documentation habits
- Proactive problem-solver with sound judgment
- Customer-first mindset and a track record of delivering high-quality client experience
- Experience with Jira, Smartsheet
- Experience with Confluence
- Experience with Hubspot
Responsibilities
- Proactively monitor clients’ court notice processing queues to identify, assess, and resolve errors
- Build and maintain strong, long-term client relationships as an extension of their team
- Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency
- Develop deep expertise in ECFX products to deliver effective technical support and guidance
- Assist with onboarding and implementation of new clients, particularly on technical configuration and setup
- Partner with internal teams to escalate and resolve product issues efficiently
- Plan and deliver client training to drive adoption and self-sufficiency
- Communicate clearly with clients regarding system performance, issues, and resolutions
- Support ongoing client success by identifying opportunities to improve usage and outcomes
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