Customer Success Director - Staffing Vertical
New
USAFull-TimeDirector
Salary90,000 - 110,000 USD per year
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Job Details
- Experience
- 7+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.
- Required Skills
- Microsoft Power BISalesforceAnalytical SkillsMicrosoft ExcelProblem SolvingMicrosoft OfficeOrganizational skillsNetworkingAccount ManagementCustomer SuccessPowerPoint
Requirements
- Bachelor's Degree or equivalent
- 7+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.
- Familiarity with Staffing, BPO and/or RPO industries helpful
- Work experience in professional account management and sales environment is desirable
- Proficiency with MS Office applications including Word, PowerPoint, and Excel
- Familiarity with reporting tools like Lookr Analytics and PowerBI helpful
- Salesforce use and familiarity in helping track client information helpful
- Strong oral and written communication, and interpersonal skills.
- Outstanding multi-tasking and time-management abilities.
- Excellent organizational, analytical, problem analysis and problem-solving skills
- Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity
- Ability to navigate large organizations and build strong internal partnerships
Responsibilities
- Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history.
- Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts.
- Identify additional products or solutions FA can provide.
- Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion.
- Prepare and deliver quarterly and annual client business reviews.
- Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs.
- Manage monitoring and reporting programs for customers.
- Host cadence client calls to nurture and grow account relationship.
- Perform other duties as assigned.
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