Customer Success Director - Transportation Vertical
New
Individual must be located in the United States.Full-TimeDirector
Salary90,000 - 110,000 USD per year
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Job Details
- Experience
- 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.
- Required Skills
- Communication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingOrganizational skillsInterpersonal skillsNetworkingMS OfficePowerPoint
Requirements
- Bachelor's degree or equivalent work experience.
- 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.
- Proficiency with MS Office applications including Word, PowerPoint, and Excel.
- Strong oral and written communication, and interpersonal skills.
- Outstanding multi-tasking and time-management abilities.
- Excellent organizational, analytical, problem analysis and problem-solving skills.
- Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity.
- 40-50 hour work week with additional hours as customers, situations and projects require.
- 3 years of virtual work experience (preferred).
- Transportation knowledge of State and Federal Guidelines (DOT, FMCSA, etc.) (preferred).
Responsibilities
- Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history.
- Track revenue trends and sales opportunities and analyze competitive threats.
- Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
- Identify additional products or solutions FA can provide.
- Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions.
- Coordinate with client, operations management and technology to ensure service levels are being maintained.
- Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
- Manage contract renewals and proposal responses to RFPs.
- Prepare and deliver quarterly and annual client business reviews.
- Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs.
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