Product Operations Specialist
New
8
Remote - ColombiaFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2+ years of product operations, business operations, or project/program management.
- Required Skills
- Project ManagementFigmaJiraProduct OperationsTableauBusiness OperationsCommunication SkillsProcess improvementAsana
Requirements
- 2+ years of product operations, business operations, or project/program management
- Expertise with Jira and related workflow design and execution
- Excellent communication skills, including presentations, facilitation, and consultative questioning
- Meticulous organization, detail orientation, and task-driven nature
- Natural curiosity, proactive mindset, and the tenacity to be dissatisfied with the status quo
- Enthusiasm to learn a new, complex domain and the humility to ask for help when needed
- Team player, willingness to step in for team members that need help, demonstrating integrity and positive communication, collaboration, and feedback
- Experience in high-velocity, matrixed product, design and engineering organization (nice to have)
- Experience with Jira administration (nice to have)
- Experience with Pendo, Mixpanel, Tableau, LaunchDarkly, Asana, Figma (nice to have)
Responsibilities
- Identify, drive, and execute process improvements to drive efficiency, effectiveness and simplicity for our Product teams.
- Champion complex cross-functional projects from inception to completion, including ensuring high quality of deliverables, measuring their results, and communicating the business impact.
- Build zero-to-one and evolve existing processes to help individual contributors manage their daily workflows and to help leaders manage their team’s performance.
- Partner with the Business Operations and Business Systems team to improve stakeholder experience in Jira, Mixpanel, Pendo, and more.
- Nurture strong relationships with partners in Engineering, Technical Support, Marketing, Customer Success, Sales, Design & Partnerships to align priorities, remove blockers, and keep projects moving forward.
- Ad hoc requests, unblock users, and maintenance of operating mechanisms and automations.
- Support special projects that centralize, automate, or otherwise improve communication and customer journeys.
- Adoption Enablement: Support tool and process adoption through documentation and user support to ensure the right tools, training, and communications are in place to enable strategic initiatives.
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