Technical Support Specialist
H
HostingerWeb hosting
Based in South-East Asia Location: Philippines Workplace: RemoteContract
Salary not disclosed
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Job Details
- Languages
- Fluent in English (C1 or native), written and spoken.
- Required Skills
- Artificial IntelligenceTechnical supportWordPressCustomer supportSaaS
Requirements
- Fluent in English (C1 or native), written and spoken.
- Experience providing customer support in tech or SaaS environments, ideally through live chat, with a strong record of delivering exceptional, customer-focused solutions.
- Excellent communication skills.
- Understanding of web hosting fundamentals (domains, DNS, emails, control panels, website troubleshooting).
- Advanced understanding of web hosting technologies, server management, and performance optimization (makes you stand out).
- Familiarity with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email and domain management systems, and customer support platforms (makes you stand out).
- Experience contributing to or improving AI-powered systems (makes you stand out).
Responsibilities
- Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
- Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
- Contribute to various initiatives that enhance the customer experience based on evolving needs.
- Help make the Kodee AI Assistant even smarter and more helpful so customers get faster, clearer, and better support.
- Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
- Look for smarter, faster, and simpler ways to deliver even better customer experiences.
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